If you see an error when you update or restore your iPhone, iPad, or iPod

1-Update iTunes

Get the latest version of iTunes for your computer.

2-Update your computer

Install updates for your Mac. If you have a PC, get updates from Microsoft.

3-Plug directly into your computer

Plug your iOS device directly into your computer's USB port (not into an attached keyboard or USB hub).

4-Restart

Turn off your computer and your device. Then turn them on again.

5-Check your computer’s security software

You might need to update, change, or uninstall software that could be interfering with your computer's connection with iTunes.

6-Try again

Update or restore your device again.